Terms and
Conditions
Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Please configure.
All returns must be requested within 7 business days of receiving the order.
Returns will require authorization prior to returning any packages. In order to receive a return authorization, please submit a returns form at: wholesale@bicicicoty.com
After our Returns Department receives the return form, they will ask you to send pictures of any damaged items. If you have received the wrong ratio, a picture of all six items in one with the size tag showing will be required.
Once our Returns Department has reviewed the form and images, we will determine if you qualify for a prepaid return label. Please make sure to ship back the goods within one week.
If you are unsatisfied with our products for any other reason besides damages, the goods may be returned at your own cost for a full store credit.
Any cancellation prior to shipping must be submitted by the buyer in writing.
Please send us an email at: wholesale@bicicicoty.com
Shipping and handling charges are non-refundable. (Including but not limited to all refused and unaccepted packages) Shortages or damages are not replaceable; we will issue store credit.
Any damages are not subject to a refund, only store credit.
Any merchandise you return must be in the same condition you received it and in the original packaging.
No credits will be granted after 10 days.
*A 20% Restocking Fee may apply for any unauthorized returns, refused packages, items that are not in their original packaging, or not in the full quantity that was sent.
*All unapproved returns will be refused
*All sales of discounted/sale items are final